I do not have a username or password - how do I register?
If you do not have a username or password, you will need to register to be able to use the Pensions Portal.
For further information regarding registration please contact us on 03000 264332.
What happens when I log in for the first time?
When you log in for the first time, you need to enter your initial password and confirm that you are authorised to use the system.
You will then be prompted to change your password, this must have at least 8 characters and contain a
combination of the following - lower case letters, upper case letters numeric and symbols. Please note that you cannot re-use any of your last 20 passwords.
My username or password is not accepted - what should I do?
Try typing your username and password again. Make sure you do not have CAPS Lock on, unless you need it for your password.
If you enter incorrect details three times, your account will become locked. If this happens please contact us so that we can
reset your details once your identity has been verified.
I have forgotten my username or my password - what can I do?
Please go to the Login page for assistance.
Can I share my username and password with another person?
Your username and password will be unique to you. You must not share your username or password with anyone else. It is your responsibility to
keep your username and password secure.
Will my username and password expire after a set length of time?
Your username will be unique to you and will always remain the same. Your password will expire periodically. You will be prompted to change your password.
Will my session time out?
If your session is inactive for more than 30 minutes, you will be timed out automatically. This is done to ensure that the system remains secure.
You will be able to log back into the system if you are timed out.
What can I use the Pensions Portal for?
You can view member records, amend member details, supply information to the Fund or produce an estimate of a member's retirement benefits.
Can I speak to a member of staff about the Pensions Portal?
Yes, please contact us on 03000 264322 with any queries you may have.
I am having problems logging in, what can I do?
Please go to the Login page
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